The HR/Operations Manager (Manager) will work with the Global Director of Operations & Compliance to ensure Invisible Children has streamlined, effective, and compliant operations at HQ and in the field, including systems, processes, policies and procedures, procurement, and other functions. The Manager will also be responsible for ensuring that Invisible Children’s (IC) Human Resources initiatives are cost-effective, run smoothly, reflect best practices, and contribute to a healthy work environment. The right candidate for this role is proactive, mature, self-motivated, a skilled project manager, able to understand complex problems and identify root issues, and an excellent executor who will take complex projects through to completion with minimal oversight.


Invisible Children Headquarters in Washington, D.C.

NOTE: Invisible Children will only be considering applicants who are legally eligible to work in the United States.

Reports to

Global Director of Operations & Compliance

Essential Functions and Responsibilities


+ Lead by example, modeling IC’s values and equipping and empowering direct reports and IC teams to do the same.

+ Model the highest standards of integrity and communication both internally with IC teams and externally with local and regional stakeholders, partners, and funders.

+ Contribute to the development of IC’s strategic priorities and programs, ensuring that operations and compliance considerations are appropriately built into global plans and budgets.

Human Resources

+ Work with the Global Director to evaluate and re-vamp IC’s HR function in support of long-term growth and sustainability, including determining which HR aspects are outsourced, which remain in-house at HQ, and which decisions and functions are held at the field and country level;

+ Support the Global Director of Operations and Compliance in aligning human capital resources with organizational goals;

+ Manage HQ HR processes, systems, databases, and benefits;

+ Provide timely and accurate reports on location of staff and assets and maintain proper hard and soft copy files for each;

+ Coordinate IC’s recruitment process for all HQ hires and support recruitment for relevant expat and senior field positions;

+ Monitor and present key HR metrics to the Global Director and leadership on a regular basis;

+ Serve as a consultant to HQ managers and Global Leadership Team members regarding policies and procedures;

+ Address HQ employees’ queries (e.g. on company policies and benefits);

+ As appropriate, help train and build the capacity of key field team members in the areas of human resources, recruitment, and benefits;

+ Collaborate with the Global Director and IC leadership on performance management, talent and learning agenda, talent acquisition, employee relations, and succession planning activities.


+ Work with the Global Director to evaluate IC’s current operations and design and implement streamlined operations systems that advance Invisible Children’s mission, goals, programmatic objectives, and donor standards, and align with host country laws and donor rules and regulations;

+ Provide administrative and logistical support to the portfolio of programs, helping ensure operations are integrated with programmatic objectives and support country-level leadership;

+ Maintain an in-depth awareness of operational dynamics and realities in the context of the Central and East African regions where Invisible Children operates directly or via partners;

+ Support the implementation of program compliance with Task Order, host country laws, donor rules and regulations, and Invisible Children policies and procedures;

+ As appropriate, help train and build the capacity of key field team members in the areas of administration, logistics, human resources, and procurement;

+ Respond to requests from donors and supervisors as needed.

Contractual and Vendor Management

+ Evaluate current vendor management programs and identifying ways to improve those systems;

+ Streamline and maintain procurement processes to meet purchase requests;

+ Work with the Global Director to manage contractors and sub-contractors;

+ Develop and sustain long-standing relationships with approved vendors, meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns.


This position may require occasional travel to IC field offices in central Africa, including Democratic Republic of Congo (DRC) and the Central African Republic (CAR).


+ Bachelor’s degree in relevant field

+ SHRM certification is a plus

+ Five years or more of relevant work experience as an Operations/HR Manager, HR Manager or similar role

+ Experience managing operations and human resource functions for a global team

+ Proficiency in US labor law, experience with international labor laws preferred

+ Hands-on experience with Human Resources Information Systems

+ Experience designing and administering compensation and benefits packages for a global team

+ Familiarity with the rules and regulations of the US federal agencies (DoS; USAID; DoD) as well as other multi-lateral institutional donors

+ Ability to develop clear and fair company policies

+ Strong working knowledge of English and French (spoken and written)

+ Ability to uphold the highest level of confidentiality

+ Able to develop and maintain effective relationships with internal and external stakeholders

+ Good inter-personal, coaching, training, and conflict resolution skills

Application Instructions

Please submit an application containing your (1) resume and (2) cover letter to [email protected], with the subject line “HR/Operations Manager Application” no later than March 31, 2021. Applications must be submitted in English and must be limited to the materials outlined above. Candidates will be reviewed until a hire is made.

As an Equal Opportunity Employer, Invisible Children values diversity and does not discriminate the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other protected characteristic under applicable law. All employment is decided on the basis of qualifications, merit, and business need.

About Invisible Children

Headquartered in Washington, D.C., Invisible Children (IC) is an international non-profit organization working to end violence conflict and foster thriving ecosystems in solidarity with our world’s most at-risk communities. We partner with local visionaries and peacebuilders in volatile conflict zones to build community-led initiatives and drive global policy change to end violent conflict and ensure communities, and the environments on which they depend, have the safety they deserve.

When Invisible Children was founded in 2004, our primary aim was to hasten an end to the Lord’s Resistance Army (LRA) crisis in central Africa and support the lasting recovery of communities in the region targeted by the LRA. Our comprehensive approach to the LRA crisis has integrated every level of intervention, from direct partnerships with local civil society and communities to advocacy campaigns targeting international policymakers.

Over the last 16 years, our programs and advocacy have contributed to significant progress in ending the LRA crisis. At the same time, we have continued to refine and adapt our programs to address other drivers of violent conflict in the central Africa region beyond the LRA crisis. In recent years, this has included the exploration of community-based initiatives and conflict analysis to address the intersection of human security and wildlife trafficking in the central Africa region. Currently, IC implementing programs in the Democratic Republic of Congo (DRC), Central African Republic (CAR), and South Sudan.